Refund policy

Returns

We want you to love your Lucky Charmzzzz pieces. If for any reason you are not satisfied, we accept returns within 14 days of the delivery date, in line with UK Consumer Contracts Regulations 2013.

To be eligible for a return, items must be:

• In their original, unused and undamaged condition

• With all original packaging and tags attached

• Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalised or custom orders (e.g. letter charms, bespoke charm sets), unless faulty

• Items marked as final sale

• Items that have been used, damaged or altered after delivery

How to Return

To initiate a return, please email hello@luckycharmzzz.com with your order number and reason for return. We will provide you with the return address and instructions within 2 business days.

Return shipping costs are the responsibility of the customer, unless the item is faulty or was sent in error. We strongly recommend using a tracked and insured shipping method. Lucky Charmzzz is not responsible for items lost in transit on the way back to us.

 

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to the original payment method within 5–7 business days. Please note that your bank or card provider may require additional time to process the refund.

Original shipping costs are non-refundable unless the return is due to a fault on our part.

 

Exchanges

We are happy to offer exchanges within 14 days of delivery, subject to availability. Please contact us at hello@luckycharmzzz.com to arrange an exchange.

 

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you, including return postage.

 

Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please first check your bank account and contact your card provider. If the issue persists, contact us at hello@luckycharmzzz.com and we will investigate.

 

Consumer Rights

This policy does not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

lucky charmzzz London, UK  hello@luckycharmzzz.com